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These Terms of Service along with any other terms and policies referenced herein, and are incorporated herein by reference and form an integral part hereof, as amended from time to time (these “Terms”) constitute a legally binding agreement as of the Effective Date (as defined below), governing your access to, and the use of chef-essentials.shop (the “Site”).
These Terms are between DUNAI GROUP LIMITED (UIC/PIC 207492652 ; ul. “Zenit” 8, 1280 Kumaritsa, gr. Novi Iskar, Bulgaria) (“chef-essentials.shop “, “us”, “we” or “our”) and you, either individually, or on behalf of your employer or any other entity which you represent (“you” or “your”). We may use our affiliates and third-party service providers to process and/or collect payment from you, as well as to deliver the purchased goods.
Acceptance of Terms
By utilizing our Services, you hereby affirm your acknowledgement, comprehension, and acceptance of the provided Terms. In the event that you do not concur with the stipulations outlined in these Terms, we urge you to refrain from utilizing the Services.
We extend to you a non-exclusive, non-transferable, and limited personal license (hereinafter referred to as the “License”) to access and employ the Services. This License is contingent upon your unwavering adherence to the provisions articulated within these Terms.
It is not mandatory to undergo registration with our platform to access the majority of its sections. This website may be employed for your private purposes, subject to conformity with these Terms.
You are permitted to copy and download materials from this website, provided that you abstain from altering or reproducing any content without obtaining our prior written consent.
We undertake all reasonable precautions to ensure the uninterrupted operation of this website around the clock. Nevertheless, sporadic technical complications may result in occasional downtime, and consequently, we disclaim liability in the event of any unavailability of this website.
Whenever feasible, we make an effort to furnish advance notification concerning maintenance activities that might lead to website downtime. However, it should be noted that we are not obligated to provide such notifications.
You affirm that you are either aged 18 (eighteen) years or older, or have attained the legal age stipulated by your jurisdiction if it surpasses 18, or alternatively, you are an emancipated minor or possess the legal capacity to engage in contractual agreements with us. This includes, but is not limited to, acting on behalf of other individuals. Moreover, you affirm that you possess the full ability and competence to adhere to and comply with the terms, conditions, obligations, affirmations, representations, and warranties articulated within these Terms.
Link to and from other websites
Throughout the content of this website, you may encounter hyperlinks leading to third-party websites. It is essential to clarify that the inclusion of such links does not constitute an endorsement or approval of those external websites on our part. Should you choose to visit any of these websites via the links provided on this platform, you do so at your own discretion and assume any associated risks.
Any entity desiring to establish a hyperlink to this website is permitted to do so, provided that they adhere to the following conditions:
- There shall be no implication that we endorse the services or products of another party unless such endorsement has been explicitly agreed upon in writing by us.
- The relationship between your website and this website shall not be misrepresented in any manner.
- The website from which you create a link to this website shall not contain any offensive, controversial, or infringing content that violates the intellectual property rights or other rights of any third party.
In the event of a breach of these Terms by linking to this website, you are obligated to indemnify us for any loss or damage incurred by this website as a consequence of such linking.
Disclaimer
Although we diligently endeavour to ensure that the information presented on this website remains current and accurate, we must emphasize that we cannot provide an absolute guarantee regarding the accuracy and timeliness of all the materials featured herein.
All content found on this website is furnished without any form of warranty or guarantee, either explicit or implied. Consequently, your utilization of the materials available on this website is at your own discretion and risk.
We are not liable for business losses
We wish to make it explicitly clear that we shall not be held liable for any business-related losses incurred. Our products are exclusively intended for personal and domestic use. In the event that you employ our products for any commercial, business, or resale purposes, we assume no responsibility or liability for any associated losses, including but not limited to loss of profit, business interruption, or missed business opportunities.
Indemnity
You consent unequivocally to indemnify, defend, and absolve us, as well as our officers, directors, employees, agents, and suppliers, from any and all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, without delay upon request. This indemnification extends to any breach of these Terms committed by you, as well as any other liabilities arising from your utilization of this website. Furthermore, it encompasses the utilization of the website by any other individual who accesses it through your shopping account and/or your Personal Information.
Our rights
We retain the prerogative to amend or withdraw, either temporarily or permanently, this website in its entirety or any portion thereof, with or without prior notification to you. You hereby acknowledge that we shall not bear any liability toward you or any third party for any such alterations or withdrawals of the website.
Furthermore, we reserve the right to revise the Terms periodically. Your ongoing utilization of the website, in its entirety or any part thereof, subsequent to such alterations shall be construed as your acceptance of the modified Terms. It is incumbent upon you to regularly verify whether any modifications to the Terms have been enacted. If you disagree with any alterations to the Terms, you must promptly cease using the website.
Orders
We are committed to exercising all reasonable precautions, to the extent within our control, to maintain the security of your order details and payment information. However, it is important to note that unless there is a demonstrable case of negligence on our part, we cannot be held responsible for any losses you may incur in the event that an unauthorized third party gains access to any data you furnish while accessing or placing orders through the website.
Contract creation and electronic contracting
The procedural steps required to establish a contract between yourself and us are as follows:
- You initiate the order placement for your chosen products through the website by clicking the “Confirm order” button at the conclusion of the checkout process. The website will provide you with straightforward instructions to guide you through this order placement procedure.
- Subsequently, you will receive an order acknowledgement email from us, which will comprehensively detail the products you have selected.
- Upon the shipment of your product, we will send you a dispatch confirmation email. It is important to note that the acceptance of your order and the formalization of the contract between you and us will be deemed to occur at the moment of dispatch of the ordered Products, unless we have explicitly communicated to you that we are unable to accept your order or if you have chosen to cancel it.
Non-acceptance of an order may stem from any of the following reasons:
- Unavailability of the product you requested from our stock.
- Our inability to secure authorization for your payment.
- The identification of an error in pricing or product description.
- Failure to meet the eligibility criteria for placing an order, as delineated in these Terms.
Furthermore, it should be noted that the contract will be executed in the English language, and all prices indicated will encompass VAT charges.
Payments
Prices listed on our website (https://chef-essentials.shop) are denominated in euros and include Value Added Tax (VAT).
For online payments, we exclusively accept cards that are authorized for internet use. All transactions are encrypted to ensure security.
Our website solely processes orders from web browsers equipped with Secure Socket Layer (SSL) technology, ensuring that orders cannot inadvertently be placed through an insecure connection.
International customers will be billed by their credit card company according to the prevailing exchange rate on the day the order is made. On occasion, credit card companies may levy a small international transaction fee, which is beyond our control.
Upon placing an order, you will receive a unique order number. If any issues arise during payment processing for all or part of your order, we will make an effort to contact you via email before cancelling the order. While we endeavour to accommodate changes to orders once they have been placed, it is ultimately the responsibility of the customer to provide accurate order details at the time of placement.
We retain the prerogative to modify prices of available goods and shipping costs. Such changes do not affect the rights of individuals who placed orders prior to the implementation of these alterations.
Returns & Refunds
We anticipate your complete satisfaction with any product acquired from us. However, should you desire to return an item, we strive to make the process as prompt and convenient as possible. In accordance with distance selling regulations, you have the right to cancel your order by returning any item within a period of 14 days from the day following the date of delivery. Please note that this right does not apply to certain product types due to health and hygiene considerations, which we are unable to accept for returns.
All merchandise must be returned in the same pristine condition in which they were originally supplied, including all attached tags. Upon receipt and examination of your return, we will send you an email acknowledging its arrival. Subsequently, you will be informed whether your refund request has been approved or declined. If your return is approved, the refund will be processed, and the credit will be automatically applied to your credit card or the initial method of payment within a specific timeframe.
It is important to bear in mind that you are responsible for covering the shipping costs associated with the return of the item. Please note that shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from the total refund amount.
All items to be returned must be authorized by Us before return. Some items are subject to a 20% to 50% restocking charge and return freight charges.
Exchanges
If you wish to exchange any items, such as changing the size, colour, or product, within 14 days of receiving your order, kindly contact us via email at [email protected]. Subsequently, please proceed to return the products to us for a full refund. To ensure prompt receipt of your desired items, we recommend placing a new order for them.
Please be aware that we can only accept items for exchange when they are returned in their original condition, including the original packaging. It’s important to keep in mind that the product remains your responsibility until it has been successfully received by us.
Warranty period
Consumers are entitled to a 2-year guarantee, free of charge, in the event that a product is found to be faulty or not as advertised. This 2-year guarantee period commences upon your receipt of the goods.
Should you wish to initiate a return, request a refund, or seek an exchange, please contact us via email at [email protected]. We are here to assist you with any inquiries or concerns you may have regarding your purchase.
Description of Products
Each product you purchase is subject to its respective Product Description, which outlines additional conditions pertaining to that specific product. These conditions may encompass aspects such as estimated delivery schedules, warranties, post-sales services, and guarantees, among others.
We are committed to taking all reasonable precautions to ensure that the details, descriptions, and prices of the Products featured on the website are accurate at the time they are entered into our system. While we strive to maintain the website’s accuracy, it’s important to note that the information provided, including Product Descriptions, may not always precisely reflect the current situation at the moment you place an order. The price of a Product cannot be definitively confirmed until your order is accepted in accordance with our Order acceptance policy.
Furthermore, it is possible that prices and promotions may be incorrectly quoted or altered due to external circumstances. We appreciate your understanding in such instances and will make every effort to rectify any inaccuracies promptly.
Intellectual property and right to use
You recognize and consent to the fact that all copyrights, trademarks, and any other intellectual property rights in all materials or content provided as part of the website are, at all times, owned by us or our licensors. You are authorized to use this material solely as explicitly permitted by us or our licensors.
It is understood and agreed that the material and content found within the website are provided solely for your personal, non-commercial use, and that you may download such material and content onto a single computer hard drive if it is necessary for the purpose of making a purchase. Any other utilization of the material and content from the website is strictly prohibited. You undertake not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from such material and content, and you also commit not to assist or enable any third party in doing so.
Compliance with laws
The website is intended for use exclusively for lawful purposes and in adherence to the law. By using the website, you pledge to adhere to all relevant laws, statutes, and regulations concerning the website and any transactions conducted on or through it.
Our responsibility for loss or damage suffered by you
We bear responsibility to you for loss and damage that can be reasonably foreseen as a consequence of our actions. In the event of our non-compliance with these terms, we accept liability for any loss or damage you incur as a foreseeable result of our breach of contract or our failure to exercise reasonable care and skill. However, we are not accountable for any loss or damage that is not foreseeable. Loss or damage is deemed foreseeable if it is either self-evident that it will occur or if, at the time the contract was formed, both parties were aware it might occur. This awareness may have arisen, for instance, if you discussed such potential outcomes with us during the sales process.
It’s important to emphasize that we do not exclude or limit our liability to you in any way where such exclusion or limitation would be unlawful
Waiver
Any waiver by us shall not be interpreted as a waiver of any subsequent or ongoing breach of any provision.
Survival
Every provision within the Terms shall be construed as individually applicable and shall remain in effect even if, for any reason, one or more of those provisions is determined to be inapplicable or unenforceable in certain circumstances.
Entire Agreement
These Terms regulate our association with you. Any modifications to these Terms must be documented in writing and endorsed by both parties.