Privacy Policy

Last updated: 18.07.2024

We at DUNAI GROUP LIMITED are dedicated to safeguarding your privacy and the security of any personal data you submit to us via our website. This privacy statement describes the data we gather, how we use it, and the security measures we employ. You agree that your information may be collected, used, and disclosed in the ways set forth in this policy by using our website.

Information Gathering

In order to better serve our customers and enhance their use of our website, we gather information from them. We gather the following categories of data:

Personal Information: This includes information such as name, email address, postal address, and payment information. Personal information is only collected when you voluntarily provide it to us, such as when you create an account and purchase from Us.

Behavioral Information: This includes information such as pages visited, order progress, and completion status. This information is automatically collected through the use of cookies and other tracking technologies.

Technical Information: This includes information such as device type, IP address, and browser type. This information is automatically collected as part of the normal functioning of our website.

Use of Information

The information that we collect is used for the following purposes:

     

      • To provide a personalized experience for our users, such as personalized item recommendations, discounts etc.

      • To process payments for orders.

      • To send periodic emails with information about shipping, order or store updates, and promotions.

      • To improve our website and offers.

      • To comply with legal requirements.

    Data Retention

    We will retain personal information for as long as it is necessary to provide our services and to comply with legal requirements. After this time, we will delete or anonymize the information.

    Data Subject Rights

    Under the GDPR, individuals located in the EU have the following rights with respect to their personal information:

    Right to Access: Individuals have the right to access the personal information that we have collected about them and to receive information about how it is being processed.

    Right to Correction: Individuals have the right to request that any inaccuracies in their personal information would be corrected.

    Right to Erasure: Individuals have the right to request that their personal information be deleted in certain circumstances.

    Right to Restrict Processing: Individuals have the right to request that the processing of their personal information be restricted in certain circumstances.

    Right to Data Portability: Individuals have the right to receive a copy of their personal information in a structured, commonly used, and machine-readable format.

    Right to Object: Individuals have the right to object to the processing of their personal information in certain circumstances.

    To exercise any of these rights, individuals can contact us at [email protected].

    Data Protection Officer

    We have designated a Data Protection Officer (DPO) to oversee our compliance with the GDPR. The DPO can be contacted at [email protected].

    Sharing of Information

    We do not share any personal information with third parties except as necessary to provide our services or as required by law. In such cases, we will only share the information that is necessary and will take reasonable steps to ensure that the recipient uses the information in a manner that is consistent with this privacy policy.

    Cookies and Tracking

    We use cookies and other tracking technologies to collect information about your use of our website and to improve the functionality and performance of our website. A cookie is a small text file that is stored on your device when you visit a website. You may be able to configure your browser to reject cookies, but doing so may impact the functionality of our website.

    Security

    We take the security of your personal information seriously and have implemented appropriate measures to protect it. This includes using encryption, firewalls, and other security technologies and procedures to help protect against unauthorized access, use, disclosure, or destruction of your information. However, no method of transmitting or storing data is completely secure and we cannot guarantee the absolute security of your information.

    Data Security

    We use a variety of security protocols to protect your personal information during purchases or interactions on our website. Our measures include data encryption, strict access controls, and continuous security assessments to prevent unauthorized access, modification, disclosure, or destruction of your personal data.

    GDPR and Data Protection

    We comply with the General Data Protection Regulation (GDPR) by implementing necessary technical and organizational measures to secure and maintain the confidentiality of your personal data. This includes conducting regular audits, training our staff, and adhering to core data protection principles.

    Extra-EEA Transfers of Personal Data

    Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure these transfers comply with applicable data protection laws and implement adequate safeguards, such as standard contractual clauses or other legal mechanisms, to protect your information.

    Strong Customer Authentication (SCA)

    We adhere to Strong Customer Authentication (SCA) requirements to enhance the security of online transactions. SCA employs two or more verification elements (knowledge, possession, or inherence) to verify our customers’ identities during the payment process, in accordance with PSD2 regulations.

    PSD2 Requirements

    We comply with the Payment Services Directive 2 (PSD2) regulations, which require the implementation of SCA for most online card transactions. This ensures that our customers complete a two-factor authentication process before finalizing a payment, thereby enhancing security.

    Changes to Privacy Policy

    We reserve the right to update this privacy policy at any time and will post any changes on our website. By continuing to use our website, you agree to be bound by the revised privacy policy.

    Access to Information

    You have the right to access the personal information that we have collected about you and to request that it be corrected or deleted. If you would like to access your information or make changes to it, please contact our Customer Support team.

    Contact Information

    If you have any questions or concerns about our privacy policy, please contact us at [email protected].